Question 1

IS SELL IT BUY IT SAFE TO USE?

Accepted Answer

Yes absolutely! Keeping our SELL IT BUY IT community safe is one of the highest priority's for us.

We have a dedicated team right here on the ground in Australia, constantly monitoring activity across the platform, along with the latest technology to help identify and remove any suspicious accounts and listings.

It's all about creating a safer, more secure marketplace where both buyers and sellers can trade with confidence.

Question 2

IS IT REALLY FREE TO JOIN, FREE TO LIST AND FREE TO SELL?

Accepted Answer

Yes! It is FREE to join, FREE to list and FREE to sell on SELL IT BUY IT. As the seller, you keep 100% of your item’s sale price, so the money stays right where it belongs - with you.

Question 3

HOW DO SELLERS GET PAID?

Accepted Answer

Once your buyer has paid securely through SELL IT BUY IT, we will send you a payment confirmation email. That's your cue to send the item or arrange collection.

The buyer’s payment is held securely until delivery of the item is confirmed via tracking either through a courier, Australia Post or collection is confirmed by entering the collection code for PICK IT UP.

You will automatically receive the payment for your item through your linked PayPal or Stripe account within 3–5 days of delivery or collection being confirmed.

Question 4

HOW DOES SHIPPING AND COLLECTION WORK?

Accepted Answer

We have the below three delivery options, making it easier for buyers and sellers to find an option that works for them.

SHIP IT - SELL IT BUY IT arranges courier collection from your door. Just attach the provided shipping label and have your parcel ready for collection. The buyer pays your item price plus shipping. No shipping cost to you!

PICK IT UP - The buyer collects the item from you. Only your suburb and state are shown on the listing. Messaging becomes available after item purchase, so you and the buyer can arrange collection. Buyer collects from you - No shipping cost.

DROP IT OFF - Package your item and drop it off at an Australia Post outlet. You pay the postage up front and receive the fixed postage amount shown at time of listing into your linked PayPal or Stripe account once valid tracking details are entered into SELL IT BUY IT. You pay postage upfront. We pay you back the fixed amount shown at time of listing.

When listing an item, sellers can offer one, two or all three delivery options. Buyers can see the available options on the listing and choose their preferred option at checkout. The seller then uses the option the buyer has selected.

Question 5

IS SELL IT BUY IT AUSTRALIAN, AND IS YOUR SUPPORT TEAM BASED HERE?

Accepted Answer

Yes! SELL IT BUY IT is 100% Australian owned and operated, and our friendly support team is based right here in South Australia.

Want to learn more about buying, selling or getting started on SELL IT BUY IT? Our friendly Australian-based team are here and ready to help.

Question 6

HOW DO I USE SIBI CASH AT CHECKOUT?

Accepted Answer

Have SIBI CASH available? You can use it towards your item, postage or both!

At checkout, choose your delivery option. In the ORDER SUMMARY, just above the total, tick the box USE SIBI CASH. Enter the amount of SIBI CASH you would like to use. Click APPLY SIBI CASH. The amount will be deducted from your order total.

You can check your available balance under SIBI CASH. Any SIBI CASH you don’t use stays in your balance ready for another purchase.

Question 7

HOW DOES SELL IT BUY IT MAKE MONEY? (One of our most asked questions!)

Accepted Answer

SELL IT BUY IT is 100% FREE to join, list and sell! There are no listing fees, selling fees or commissions for sellers.

So how do we look to make money in the future?

We charge a small SIBI Service Amount at checkout when an item is purchased. That's how we generate revenue and help cover the costs of running our marketplace, including keeping it safe and secure for our users.

We are a 100% Australian owned and operated business, and one of the things we are most proud of is having a friendly, dedicated support team based right here in Australia, ready to genuinely help our users whenever they need us!

Our goal is to create something fresh, exciting and different for Australian buyers and sellers, while keeping selling completely FREE! 💚

Question 8

WHAT OPTIONS DO BUYERS HAVE TO PURCHASE ITEMS?

Accepted Answer

There are three ways to buy on SELL IT BUY IT.

BID ON IT - Join the auction with BID ON IT. Choose if your bid is to be placed straight away (BID NOW) as your current bid, or choose AUTO MAX BID and enter the highest amount you are willing to pay. SIBI will automatically bid the lowest amount needed to keep you in the lead! Your maximum bid remains hidden unless someone bids higher.

MAKE AN OFFER - Suggest a price you would be happy to pay. If the seller accepts your offer, you can go to checkout to complete your purchase. MAKE AN OFFER will only be available until the first bid is placed.

BUY IT NOW - If the seller chooses too add a BUY IT NOW price, buyers can choose to purchase the item immediately at this price, rather than bidding or making an offer. BUY IT NOW will only be available until the first bid is placed.

FAQ - THE 8 MOST ASKED QUESTIONS

1IS SELL IT BUY IT SAFE TO USE?

2IS IT REALLY FREE TO JOIN, FREE TO LIST AND FREE TO SELL?

3HOW DO SELLERS GET PAID?

4HOW DOES SHIPPING AND COLLECTION WORK?

5IS SELL IT BUY IT AUSTRALIAN, AND IS YOUR SUPPORT TEAM BASED HERE?

6HOW DO I USE SIBI CASH AT CHECKOUT?

7HOW DOES SELL IT BUY IT MAKE MONEY?(One of our most asked questions!)

8WHAT OPTIONS DO BUYERS HAVE TO PURCHASE ITEMS?